Terms of service

Who we are

Haedurio is a concierge service for visitors in Korea, run by Whaleland (Eonju-ro 425, Gangnam-gu, Seoul, Republic of Korea, business registration no. 428-04-03222, e-commerce registration no. 2025-Seoul Gangnam-04140). In these terms, “we” and “us” mean Haedurio and Whaleland, and “you” means the person who asks us for help.

What we do

We carry out the tasks listed on our services page on your behalf and following your instructions: bookings, information checks, shopping, errands, interpretation, parcels and lost-item help. We only take on tasks that are legal in Korea.

Quotes

Before any task starts, we send you a quote in Korean won. A quote shows the service fee, the actual costs we expect, any extras, and the refund rule for that task. A task starts only after you accept the quote. If the work changes, we send a new quote before going further.

Payment

You pay once you accept the quote, using the payment link or details we send with it. For on-site tasks, you can also pay in Korean won, in cash, when we agree this in advance. Dollar amounts on our site are a guide only.

Actual costs

Items, food, taxi fares, deposits and postage are charged at the price we actually pay, plus a 4.5% handling fee. We send receipts or photos as proof. Money that isn’t used comes back to you.

Cancellations and refunds

You can cancel at any time before a task starts, and get back everything you paid.

If we can’t finish a task, or you cancel after it starts, the refund rule written on your quote applies:

• Online and remote tasks: the service fee is refunded in full.
• On-site tasks, once we’ve set off: 35% of the service fee (at least ₩31,000) is kept and the rest is refunded.
• Queueing and companion tasks, once queueing or the visit has started: 50% of the service fee (at least ₩70,000) is kept and the rest is refunded.

Unused money for items, food or taxis is always refunded. Cancellation fees charged by shops, venues or couriers can’t be refunded. We send refunds to the original payment method within 3 business days of confirming them.

What we don’t do

We don’t book or recommend clinics or hospitals, buy or resell event tickets, buy or deliver medicine, alcohol or tobacco, lend phone numbers or accounts for identity checks, give rides in our own cars, prepare or submit government documents, give legal advice, book hotels, flights, trains or tours, or exchange or transfer money. We also don’t handle anything banned by Korean law. We can still go with you and interpret, for example at a clinic you booked yourself.

Your part

Please give us accurate details and tell us about anything that could affect the task. Only ask for things that are legal for you to buy, carry or ship. When we ship abroad, you are responsible for the import rules and duties of the destination country.

Our responsibility

We take reasonable care with every task. Shops, restaurants, couriers and other businesses are responsible for their own goods and services, including quality, delays and sold-out items, but we’ll help you sort out problems with them. If something goes wrong because of our mistake, we’ll make it right, up to the amount you paid us for that task. This limit doesn’t apply where Korean law says otherwise, including when we act intentionally or with gross negligence.

Your details

We handle personal information as described in our Privacy policy.

Changes to these terms

We may update these terms. The version on this page when you accept a quote applies to that task.

Law and disputes

These terms are governed by the laws of the Republic of Korea. Any dispute will be handled by the Seoul Central District Court, unless Korean law gives you the right to use another court.

Contact

Questions about these terms: contact@whalelandkr.com.